Your date is set - now it’s time to play with the fun stuff! Our venue packages include loads of the good bits already, plus a whole range of add-ons you can plug in to suit your style, guests and budget. Mix, match, dial it up or keep it to the original package - there’s no wrong way to build your Enchanted celebration.
Who's coming to your party? Submit your Finalisations 7 days before your party!
Your Final Balance is due 7 days before your party!
Invitations
Once confirmed, you will expect three emails from us over the coming weeks.
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Booking confirmation email to confirm your deposit has been received
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Final party reminders with what we are still needing from you
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Get ready email with parking instructions, timings, and other important information.
As always, if you have any questions outside of these emails, please email us at anytime.
Lock in your Style!
Add-ons require up-front payment. For the best chance of us accommodating your requests, please confirm your style and add-ons 30 days before your party.
Let's Talk Cake!
At Enchanted Enterprises Brisbane, we have a zero-tolerance policy for harassment or abuse towards our staff, performers, or other guests. This includes before, during or after an event. Any inappropriate behaviour, including verbal or physical abuse, offensive language, or intimidation, will result in immediate action. This may include cancellation of events, asking individuals to leave an event, or ending the event early without a refund. Our priority is to ensure a safe and enjoyable environment for all guests and staff members, and we appreciate your cooperation in treating all staff and performers with respect.
Is there anything that I need to bring?
The only things that you may want to bring that aren't included in our packages are the Cake, Candles and Party Bags. All three of these things can be purchased if you'd rather us take care of it!
We can provide Party Bags at $10 per child for a lolly bag, and $20 per child for themed gift bags. These must be ordered at least a month before your party. You are of course welcome to bring your own.
Can I bring Balloons?
Our Eco-Friendly Balloon Garland is included in all bookings!
You can bring your own "Weighted" Balloon Bouquets. Please be advised that balloons must be on weights, as there is no provision in the space for the tying of balloons.
If you would like a custom balloon garland, this can be pre-purchased.
How early can I arrive?
Please aim to arrive no earlier than 5 minutes before your party to ensure that you don't have any magic spoiled! Early arrival can delay the start of your party as it means certain staff members may be unable to help as being seen will ruin the experience. If you absolutely must come early because you want to decorate yourself, or provide food you can hire the venue for longer at $200 per hour subject to availability.
Where is the venue?
We are located at 312 Lutwyche Road, Windsor. In Maps you can find us using the phrase "Brisbane Windsor House". Event entry is typically in the courtyard unless specified otherwise.
Where do I park?
As the booking client, you receive VIP onsite parking at our venue,
This is located down the driveway next to Enchanted Enterprises. The allocated spot is down the bottom of the property next to the green shed past the Midwife parking.
Where do my guests park?
There is no on-site parking for your guests, but there is plenty of street parking within a 2-minute walk of us on Thorne St, Palmer St and Harris St. We also have additional parking at the school (11 Constitution Road).
When is the final payment due?
Final payment and finalisations are due 7 days before your event. In most cases you can pay for your Venue Booking balance here, or if you have been invoiced otherwise via your invoice. Bank Transfer is available, with details in the link or your invoice.
How many kids can participate?
Petite: 8 Kids are Included, up to 10 are permitted ($25 per extra child)
Classic: 10 Kids are Included, up to 14 are permitted ($25 per extra child)
Deluxe: 14 Kids are Included, up to 16 are permitted ($25 per extra child)
Grand: 14 Kids are Included, up to 20 are permitted ($25 per extra child)
Invites: Please only send invitations for the amount of children allowed in your package.We may not be able to accommodate extra guests.Due to our capacity and to allow for the best experience for all guests, we recommend 1 parent attend per child.
Siblings: Please ensure that it is clear to your guests whether siblings are invited to avoid any unintended visitors showing up on the day.
Accommodations after the RSVP date may not include a seat at table settings, or other activities that require supplies.
Please be sure to review our capacity limits per package, as going over will mean we will have to upgrade your package.
Each package has a select capacity of participating visitors able to attend. If the booking guest wishes to go over that number, they will be asked to upgrade their package to allow more children to attend.
Additional children will incur fees that are specified under each package.
If upon arrival or given less than 30 days notice, that there are more participants than intended, we are at no fault if we do not have enough resources to facilitate activities for the entire group. Your total guest count must not exceed the maximum number of guests and visitors specified in your package, with the birthday child included in this count.
All children aged 1-12 are considered part of the total participant count upon entry for the experience. Non-participants must also not exceed the home capacity count.
Please ensure that your invitation list adheres to the maximum visitor limit specified in your package. Additional uninvited visitors may be denied entry to the experience.
Events cannot proceed if guest numbers exceed the package's maximum capacity.
Cancellations made within 14 days of the event date will result in forfeiture of all payments made.
If guest numbers exceed capacity, and an alternative venue is arranged, the characters included in the original package may be transferred to a mobile party within 30 days of the original booking date, subject to availability. Standard travel fees apply.
How many adults and infants (non-participants) can come?
Non-Participants include adults, infants or children who are not part of the main event (e.g. teenage sibling). Non-participants do not get a 'seat at the table' and are not included in activities such as the tea party, craft, etc. All children aged 1-12 are considered part of the total participant count upon entry for the experience.
Non-Participants count toward your total Guest Count.
What's the maximum number of combined Guests allowed?
The maximum number of combined guests allowed (total of participants and non-participants) are as follows. Please also refer to the above participant restriction:
Petite: 20
Classic: 30
Deluxe: 35
Grand: 40
What are the kids food options?
You can confirm your food preferences in the RSVP form.
All group packages except Petite include:
Easy-to-grab snacks with a High Tea twist, kid-approved treats, and just enough sparkle with our signature lemonade. A balance of fun and fuel!
Cookies and Mini Cupcakes
Carrot Sticks, Cheese, Crackers, and Strawberries
Pink or Blue Lemonade
Water
Plus your choice of
- Ham & Cheese Croissants
- Chicken Nuggets & Hot Chips
- Kids Sandwiches
- Unicorn Sandwiches (Vegetarian)
What are the allergy or special request options?
$10 per allergy, per allergy plate.
Allergy-friendly plates may include alternative pre-packaged items to the above menu.
OR
Parent or Client may provide their own plate.
*Please note whilst utmost care is taken to make your selections as allergen free as possible, snacks may have be processed in the same area.
Please inform us of any allergies or requests in the RSVP form, due 7 days before your booking.
Can I purchase parent platters?
Yes, you can purchase them here! Please purchase your platters no less than 7 days before your booking date.
You have a selection of delicious platters which can be pre-ordered for your guests to enjoy.
These platters are in addition to the children's food available as part of the packages. Depending on what you've ordered, platters may be served around 30 minutes after the start of the party.
Platters must be purchased at least 7 days in advance.
Please note that this is finger food and plates and cutlery will not be provided. Serviettes will be provided.
Can I bring my own food?
You can bring Cake and Cupcakes.
Otherwise, if you want to bring your own food, the following options are available and are selectable when filling out your RSVP form.
- I want to bring outside food/drink, will provide my own utensils, cups, etc, and don't need extra time to set up or clean up. I will take all extra waste with me. I will arrive and depart within 10 minutes either side of my booked timeslot.
- I want to bring outside food/drink. I will provide my own utensils, cups, etc, and want extra time to set up and pack down (+$200/hr) - subject to availability, consult with us. I will take all extra waste with me.
Please note: Heating or refrigeration is not available for external food.
What sort of cake can I bring?
Cakes must only be delivered on the day and be suitable for room temperature (air-conditioned). We do not have space for Ice Cream cakes. We do not accept Smash Cakes.
For Petite or Classic events we recommend you bring Cupcakes to maximise your experience time.
Please be aware of your guests dietary and allergy concerns when choosing your Cake. We recommend nut-free cakes as this is a common allergen. We will not be held responsible for any external food served.
When is cake served?
Standard - Boxed to Go
By default, to maximise your time at our venue with live entertainment from our performers, the Cake Ceremony is held in the last 15 minutes of the party if it's a Cake, or last 5 minutes of the party if it's cupcakes. Cake is Boxed to Go for a nice clean finish, and easy farewell!
Cake Eaten at Party
If you'd like to eat the Cake at the party, we hold the Cake Celebration earlier in the itinerary at the end of the Tea Party segment before commencing our upstairs activities. There will be another opportunity for photos and a Birthday celebration inside during the Coronation Ceremony, Hero Ceremony or PopStar Royalty Ceremony at the end of the party.
Can I make changes to my party?
To make changes to your booking, add additional children, advise of guest ages or anything else, please email: hello@enchantedenterprises.com.au.
Please note fees apply for changes to your date, characters, and other significant changes.
Will I receive a refund for any additional guests that do not attend or supplies that are unused?
No, as staff are allocated when you request them, and suppliers are engaged as soon as you book something all payments are final.
Can I cancel my booking?
Yes! You can cancel your party, but our preference is a reschedule. You will be subject to the following conditions as outlined in our T&Cs here. Please contact us as soon as possible if you need to cancel.
All Booking Fee and Add-On Payments are final. Please select your TIME and DATE for experience bookings carefully when choosing your session. Refunds will not be issued for change of mind once the first 48 hours lapses, or if you cannot, or do not, attend your booked session.
In the event of a cancellation by the client, the Booking Fee and any payments received will be forfeited.
Requests for a change of experience, including change of time or date will incur a $250.00 rescheduling fee if given less than one-month notice.
All payments are considered final, and no refunds will be issued, even in cases where payments have been made for additional services or for unattended guests, or if early payments have been made.
Please be aware that we pay suppliers upfront to secure them for experiences. All supplies and catering are also pre-ordered and paid for upon booking, and we are unable to provide refunds for unused services. We only take bookings that we can fill. This provides you with a streamlined stress-free experience. You can be confident that once you receive a booking confirmation email that your experience is 100% locked in.
In the case of illness of our performers, we will do our best to replace the performer with another talent approved for the role. In some cases, if no available performers are approved for your entertainment choice other entertainment options will be offered from our available pool or alternative entertainment of the same value will be offered.
Can I reschedule my booking?
We understand that you or little one can get sick, or other matters in life may require you to reschedule.
If made within the specified timeframe outlined below, we consider rescheduling a party as a cancellation and new booking with our Goodwill Credit. Please contact us as soon as possible if you need to reschedule. You will be subject to the following conditions as outlined in our T&Cs here.
Once your booking has been submitted it immediately goes into the queue for processing. If you need to cancel or modify your booking before your Booking Fee is paid, you need to contact us immediately to determine if we can accommodate any changes. If your Booking Fee has already been paid your booking is considered confirmed. Requests for a change of time or date will incur a $250.00 rescheduling fee for events occurring within one calendar month and the loss of additional payments made for Add-Ons. We will happily help you where possible however please understand once your booking has been confirmed, changes may not be possible and are subject to availability. Changes requested and approved within 14 days of a service will incur a 5% administration charge on top of the above fees.
If your booking is cancelled by yourself for one of the following reasons: The agreed upon packages no longer fit your requirements (e.g. guest list exceeding our capacity), or due to reasons such as illness, you will not receive your Booking Fee, Add-On or Final Balance payments back, but you can choose one of the following options.
Venue Credit
Your Final Balance paid, less the rescheduling fee or add-ons, can be converted into credit, which can be used in the next 12 months for a private Enchanted Enterprises venue booking. This cannot be used to pay another booking fee, cannot be transferred to another customer, can not be used to purchase goods, or for our mobile services.
Mobile Credit
If you choose to have your event at a different venue due to going over our maximum capacity, the characters included in the original package may be transferred to a mobile party within 30 days of the original booking date, subject to availability. Standard travel fees apply. All money paid so far is retained and no additional credit is given.
Can I downgrade my package?
Sorry! As staff and supplies are pre-allocated when you requested them, downgrades are unavailable.
Can I upgrade my package?
Of course! We would love to help you with an upgrade. In some cases an upgrade may be necessary if you have too many children in your chosen package. Upgrade inclusions are subject to availability, so make sure to touch base!